Telephone interpreting is a service that provides oral translation of conversations through the phone. It is the interpreter’s job to convert the spoken language to the other, in (most likely) a consecutive method. This means that the speakers must pause after completing a sentence or two, for the interpreter to listen, comprehend, then deliver the speaker’s words into the target language. Over-the-phone interpreting is a great way for businesses, healthcare providers, and government organizations to communicate with their foreign patients, customers, and clients who are not fluent in your language. This gives both parties a confidence of knowing their message was well understood. If you’re thinking of taking advantage of this valuable service soon, keep these
following tips in mind to ensure a smooth, quality session.
Always speak in first person
Introduce yourself to the interpreter as well as your client, just as you would in first person. Keep it that way for the rest of the conversation to avoid confusion. For example, instead of saying “ask my client if they filled out the form we sent” you should simply ask “Did you fill out the form we sent?”.
Speak clearly & listen attentively
Talk clearly and slowly so the interpreter understands what you’re saying in order to interpret your message correctly. Make sure only one person speaks at a time, and pause after a thought is complete to give the interpreter time to do their job. You can check with your interpreter to make sure you’re not speaking too fast or too slow. Remember to listen to responses before speaking again and be careful not to interrupt to avoid delaying the session.
Ensure Your Message Was Delivered
Ask the interpreter and your client the right questions to confirm they understand the message you are trying to deliver. Remember that short sentences are easiest to interpret and help to ensure nothing is lost in translation. Also, feel free to speak freely without hesitation. At JG & Associates, we are sworn to confidentiality and are HIPAA compliant.
Plan for enough time
Due to the nature of this interpreting method, make sure to allocate enough time for your interpreting session. It will most likely take twice as long as what the original message would take to deliver in one language. If you have any questions about more precise times, give us a call.
Whether you need a professional interpreter for medical, travel, legal, or business purposes, JG & Associates Interpreting has qualified staff available for over-the-phone and on-site interpreting in over 50 languages. Contact us here to learn more.